Safaricom is the largest mobile network operator in Kenya and offers a wide range of features to its customers.
One of these features is call diverting, which allows you to redirect incoming calls to voicemail or another number.
This feature is useful for busy people who cannot always pick up their phone. In this article, we will guide you on how to divert Safaricom calls using different methods.
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Divert Incoming Safaricom Calls to Voicemail
Diverting calls to voicemail is a useful feature offered by Safaricom. It allows callers to leave a message when you are unavailable or unable to answer the phone.
To activate this feature, you need to know the right codes.
Here are the steps to divert Safaricom calls to voicemail:
Step 1: When on another call
Dial **67*0722122# to divert calls to voicemail. This will automatically activate the feature and redirect any incoming calls to the Safaricom voice service. To check whether the feature is working, dial *#67# to confirm the subscription status.
Step 2: If you cannot answer incoming calls
Dial **61*0722122# to divert calls to voicemail. This will ensure that any incoming calls are automatically directed to the voice service where the caller can leave a recorded voice message. To check whether the feature is working, dial *#61# to confirm the subscription status.
Step 3: When your phone is off
You can also divert calls to voicemail by dialing **62*0722122#. This will activate the feature and ensure that any incoming calls are directed to the voice service. To check the subscription status, dial *#62#.
To listen to the messages left on voicemail, dial either 132 or 111. If prompted for a password, enter the default 1234 and change it to your preferred password later.
It’s important to note that the caller will be charged all applicable rates for leaving a message on voicemail.
Divert Incoming Safaricom Calls Using USSD Shortcodes
Diverting calls to another number is a useful feature offered by Safaricom. It allows you to redirect incoming calls to another number of your choice, such as an assistant or a colleague.
To activate this feature, you need to use the right shortcodes.
Here are the steps to divert Safaricom calls to another number using shortcodes:
Method 1: To divert all incoming calls
Dial **21* followed by the number you want to forward the calls to and press #.
This will ensure that any incoming calls are automatically directed to the number you have entered. To confirm whether the shortcode is working correctly, dial *#21#.
Method 2: To divert incoming calls that you want to ignore
Dial **61* followed by the number you want to forward the calls to and press #.
This will ensure that the incoming calls are redirected to the number you have entered. To confirm whether the shortcode is working correctly, dial *#61#.
Method 3: To divert incoming calls when network is off or phone is off
When the network is off or your phone is switched off, you can still divert incoming calls by dialing **62* followed by the number you want to forward the calls to and press #.
This will ensure that any incoming calls are redirected to the number you have entered. To confirm whether the shortcode is working correctly, dial *#62#.
Method 4: To divert incoming calls when busy on another call
If your line is busy on another call, you can divert incoming calls by dialing **67* followed by the number you want to forward the calls to and press #.
This will ensure that any incoming calls are redirected to the number you have entered. To confirm whether the shortcode is working correctly, dial *#67#.
Divert Incoming Safaricom Calls Using Call Settings
In addition to using shortcodes, you can also divert Safaricom calls to another number using call settings on your phone. Here are the steps to do this:
Step 1: go to the Settings option on your phone.
Then, select the Phone option and choose the Call Forwarding option. You should see an option to turn on call forwarding – click on this to activate it.
Step 2 Once call forwarding is turned on, you will be prompted to enter the number you want to forward calls to. Enter the desired number and press OK to complete the setup.
Once completed, any incoming calls will be automatically redirected to the number you have entered.
This method of diverting calls is particularly useful if you prefer to navigate settings on your phone rather than memorize shortcodes.
Divert Incoming Safaricom Calls Using Third-Party Apps
You can also use third-party apps to manage call diverting easily. These apps are designed to make the process of call forwarding simple and convenient.
Here are some of the steps to use a third-party app to divert Safaricom calls:
Step 1: Go to the Google Play Store and search for a call forwarding app. There are several options available, so choose one that suits your preferences.
Step 2: Once you have downloaded and installed the app, follow the instructions to activate call forwarding. In most cases, you will be prompted to enter the number you want to forward calls to.
Once call forwarding is activated through the third-party app, any incoming calls will be automatically redirected to the number you have entered.
This method of call forwarding is particularly useful if you want to avoid memorizing shortcodes or navigating phone settings.
Why Divert Incoming Safaricom Calls?
If you are a busy person who cannot always pick up your phone, then diverting Safaricom calls can be a useful feature for you.
It allows you to redirect incoming calls to another number of your choice, such as an assistant or voicemail. Here are some of the benefits of diverting Safaricom calls:
Helps manage your time
Diverting calls to voicemail or another number can help you manage your time more effectively. It allows you to prioritize your tasks without interruptions, ensuring that you are more productive throughout the day.
Ensures you don’t miss important calls
Diverting calls to another number ensures that you never miss an important call. This is especially important for business owners who need to be available for their clients at all times.
Provides flexibility
Diverting calls to an assistant or another number provides flexibility, allowing you to focus on other tasks without worrying about answering every call that comes in.
When you divert calls to another number, you need to ensure that the person on the other end of the diverted call is respectful and handles your callers with dignity.
You also need to be mindful of the costs associated with voicemail messages left by callers.
Conclusion
Call diverting is a useful feature offered by Safaricom that can help you manage your incoming calls.
Whether you choose to divert calls to voicemail or another number, make sure you know the right codes or methods to activate the feature.
By following the steps outlined in this article, you can easily divert Safaricom calls and stay connected with your callers.